Responsible for accurately processing incoming business and cancellations, ensuring a smooth and efficient experience for customers. A bilingual team member, you’ll play a key role in fostering inclusive communication by supporting Spanish-speaking customers and stakeholders. Your ability to bridge language gaps will help create a welcoming and seamless experience for all.
The Therapy Access Specialist will be the main point of contact for new patients throughout the sales process to obtain Cala Health products and services. This position is a remote role, reporting to the Therapy Access Manager. Shift times may vary based on business need, and applicants must be currently authorized to work in the United States.
The Client Experience Specialist plays a key role in onboarding and ensuring the long-term success of Carefeed’s solutions for clients, maintaining their satisfaction, fostering client retention, and driving continued product adoption. This role is vital to delivering exceptional client experiences and helping clients realize the full value of Carefeed’s platform.