The Customer Service Representative (CSR) creates a premium experience while interacting with both internal and external customers. Responsibilities include processing orders and answering customer calls. The CSR is the main contact for information to the customers, providing support to the sales team by answering questions and troubleshooting. The shift is 11am-8pm EST, and the position is 100% work from home.
Job listings
US
4w PTO
This remote position involves maintaining positive customer relationships by responding to a high volume of incoming customer inquiries via phone regarding HealthEquity’s spending account products. The role includes providing information and education about IRS regulations, spending accounts, claims processing, and reimbursement procedures, as well as serving as a customer advocate.